Refund Policy

1. All sales final

Tobiloof Solutions is a digital subscription service. Once your monthly subscription is charged, the charge is non-refundable, even if you do not actively use the Service during that month. We do not pro-rate refunds for unused days. This "all sales final" rule reflects the fact that you receive immediate, unlimited access to the Service the moment payment is captured.

2. Cancel anytime to stop future charges

You can cancel your subscription at any time and we will not charge your card again. Cancellation is immediate for future charges; you keep access to all paid features until the end of the billing month you already paid for. To cancel, go to Account → Billing, email support@tobiloofsolutions.com or call +1 (251) 910-4798.

3. Exceptions where we will refund

• Duplicate charges. If you were charged twice for the same billing month due to a technical error, we will refund the duplicate within 5 business days of confirmation.
• Unauthorized / fraudulent charges. If your card was used without your authorization, contact us within 60 days. After verifying with Stripe, we will refund the unauthorized charge.
• Charge after cancellation. If your card was charged after you cancelled (rare, usually a webhook delay), we will refund that charge in full.
• Material service failure. If the Service was unavailable for more than 72 consecutive hours during your paid month due to our fault, you may request a one-month credit or refund.
• Statutory rights. Nothing in this policy limits any non-waivable refund rights you have under the consumer-protection law of your country, state or province.

4. How to request a refund

Email support@tobiloofsolutions.com with the subject line "Refund Request" and include:

• The email on your Tobiloof Solutions account.
• The date and amount of the charge.
• The last 4 digits of the card charged.
• Which exception (above) applies.

We respond within one U.S. business day. Approved refunds are processed by Stripe to the original card and typically appear within 5–10 business days, depending on your bank.

5. Chargebacks

Please contact us before disputing a charge with your bank. We can almost always resolve billing problems faster directly than through a chargeback. Filing a chargeback that we successfully contest may result in the suspension of your account.

6. Contact

TobiloF LLC d/b/a Tobiloof Solutions
30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: support@tobiloofsolutions.com · Phone: +1 (251) 910-4798